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Customer Support for Poland - Native Speaker (Remote from Slovakia)

Berlin Brands Group a.s.

Information about the position

  • Place of work: Grösslingová, 811 09 Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 550 EUR/month1200 Fix + variable amount around 350 EUR/month
  • Start date: Upon Agreement
  • Contract type: full-time

Job description, responsibilities and duties

Your responsibilities:
- You are a competent and committed contact partner and service provider for our Polish-speaking customers (only inbound) via phone and e-mail .
- You advise and support our customers regarding our product portfolio, orders and returns process.
- You are the first-level contact and you edit customer inquiries for the Back Office.
- You are responsible for the post-processing and documentation of customer inquiries
- You cooperate with internal departments.

Employee perks, benefits

- Teambuildings – Meet your colleagues in informal setting like Family day and let yourself loose during our Christmas and Summer parties. One thing we can assure you of is that in BBG we know how to party
- Candy&Coffee bar – Help yourself to sweets and fresh fruit, sparkling water, tea or coffee to the heart’s content.
- Employee discounts – Save 30% on anything from our brands (like Klarstein or Capital Sports). Kitchen appliances, top-notch sound systems, garden furniture ... you will surely choose something from 2500 products we have on offer.
- Multisport card – Free access to hundreds of sport centres, wellness centres, gyms or classes (yoga, dance, etc.) all around the country. Almost completely paid for by us.
- Bonuses for special occasions – We realize, that work is only a part of your life, and will support you on your personal journey as well. And thus, will give you a special bonus on occasions like anniversaries, getting married, etc.
- Sick days – On top of an annual leave, you have a few paid sick days you can use to recover.
- Slovnaft BAjk – If you want to commute by bicycle, we will chip in on your Slovnaft BAjk subscription (bike sharing in Bratislava)
- A wide range of courses – Increase your professional expertise, get hang of people skills or anything else that will help your professional (and personal) life. Courses, books or online library is on your fingertips.
- English/German/Slovak lessons – Learn new language or step up your game on one of the professional courses. You can join a lessons with a professional lector online from anywhere!
- We offer also place you can leave your bike and after that you can chill in our chill zone, or just took a massage from our massage chair !

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

Polish - Proficiency (C2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

- Excellent Polish language (native level)
- Excellent communication skills
- Customer oriented attitude is a must
- Self motivated with drive
- Team player
- Negotiator
- Customer support experience is a big advantage but not a must

Advertiser

Brief description of the company

Berlin Brands Group (BBG) has been designing, producing, and selling products in the areas of kitchen appliances, garden & living, sports and consumer electronics since 2005 and is now one of Europe’s largest digital companies. We love brands and products!

Who we are:

BBG creates, builds, buys, and scales consumer brands globally. Within the last 16 years we have created and built 14 own e-commerce brands in the areas of kitchen appliances, garden & living, sports and consumer electronics. Our largest and best-known brands are Klarstein, auna, blumfeldt and Capital Sports.

Since 2020, we have been buying e-commerce brands and scaling them globally through our more than 100 sales channels. By the end of 2021, we have acquired more than 40 brands and integrated them into our product portfolio.

Our passion for good products is reflected by the over 4,800 items we bring to our customers in 28 countries via the D2C (Direct-to-Consumer) model.

Our headquarter is in Berlin, however our more than 1000 employees work in many locations around the globe - from Europe, UK, USA, to Asia.

We have big plans and reinvesting in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and motivated colleagues like you to join us in shaping the DNA of BBG.

Number of employees

200-249 employees