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Customer Support for Bulgaria - native speaker

Berlin Brands Group a.s.

Information about the position

  • Place of work: Grösslingová, 811 09 Bratislava
  • Basic wage component (gross) and other rewards: 1 000 EUR/month+ variable amount around 350 EUR/month
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Your responsibilities:
- You are a competent and committed contact partner and service provider for our Bulgarian-speaking customers (only inbound) via phone and e-mail .
- You advise and support our customers regarding our product portfolio, orders and returns process.
- You are the first-level contact and you edit customer inquiries for the Back Office.
- You are responsible for the post-processing and documentation of customer inquiries
- You cooperate with internal departments.

Employee perks, benefits

- company teambuildings
- candy bar (sweet, fresh fruit)
- free drinks (coffee, tea, mineral water,…)
- employment discounts - 30%
- multi sport card
- bonus for special occasions
- sick days
- slovnaft bike
- referral bonus

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Bulgarian - Proficiency (C2)

The position is suitable for a fresh graduate


Personality requirements and skills

- Excellent Bulgarian language (native level both spoken and written)
- Excellent communication skills
- Customer oriented attitude is a must
- Self motivated with drive
- Team player
- Negotiator
- Sales and online marketing experience
- Customer support experience is a big advantage


Brief description of the company

Berlin Brands Group (previously known as electronic-star a.s.) is an international house of brands from Slovakia with status of the unicorn. We successfully break the stereotypes by designing, developing and distributing our own products.

Inspired by the creative urban atmosphere of Berlin and excellence of German engineering, our passion is staying ahead of current trends with innovative products accessible to a wide range of customers.

WE ARE CREATORS We are producing and developing what we sell. 7,000 products and still counting! We´re always looking for new ways to elevate your experience. And what’s a better city to create in than the epicenter of culture in Europe, Berlin? Exactly...

WE ARE DESIGNERS Design in Germany matters. It means quality, but doesn’t need to come with a high price tag. Style and the drive for innovation is in our DNA. Our attention to detail and cutting edge techniques ensure we´ll always provide you with new trends and features to support your kitchen and home.

WE THINK GLOBAL 21 European countries, USA, China, Turkey. Based in Berlin and Bratislava, we truly believe this is just a beginning. A small company has transformed into a global brand by taking its award-winning products to new attractive markets. And still keeps growing!

Number of employees

200-249 employees


E-mail: send CV