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Ticketing Support Specialist

Benchmark Digital Partners s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 2 000 EUR/month
  • Start date: immediate
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for a full-time Ticketing Support Specialist to join our Slovakia team.

Are you a seeking genuine work experience in the customer service and IT fields? Are you interested in promising career opportunities? Are you interested in learning more about helping companies meet their environmental objectives?

If so, this position might be your next step!

Who you are:

• You are able to anticipate and respond to customers' needs with relevant solutions
• Strong interest in customer service
• Comfortable working in a skilled technical environment with rapid changes in direction and demand
• You are able to maintain organization while working with multiple stakeholders and projects in parallel
• You know the importance of keeping stakeholders informed through consistent communication
• Able to work with a high degree of professional judgement

Your skills:

• Experience with SaaS products
• Degree-level qualification (preferred but not required) in information systems/computer science, engineering/science fields, communications, or computer-related training
• Experience with managing projects
• Excellent English written and verbal communication skills
• Proficiency in MS Office (excel, PowerPoint, Word, Outlook)
• SQL experience advantageous

What you´ll do:

• Provide on-time technical support to customers through our HelpMe Ticketing System by providing regular quality communication with our customers
• Become well-versed in our applications
• Assist with customer implementations and carrying projects through to completion
• Partner with the Customer Relationship Managers and align with the customer’s long-term goals
• Participate in User Acceptance Testing for updates in Benchmark applications
• Develop and maintain a solid understanding of business processes and customer enquiries
• Collaborate with different departments such as the Product Development team to evaluate potential solutions

Employee perks, benefits

• MultiSport Card
• 100% home office
• Same month salary
• Paid time off
• 3 extra paid personal days
• Tight-knit team
• Business travel opportunities

Requirements for the employee

Candidates with education suit the position

University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)


Brief description of the company

Benchmark Digital Partners is a cloud-based software provider with a mission to become the industry leader in operational risk, compliance, and sustainable business management systems. Our software features 65+ applications that are currently utilized by over 1.5 million users worldwide. Our global offices span from the US to the UK, Germany, Mexico, India, France, and Slovakia. If you want to join this unique network of ESG (Environmental, Social, Governance) software expertise, apply now!

Number of employees

250-499 employees