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Customer Support Intern

Benchmark Digital Partners s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 7 EUR/hour
  • Start date: immediate
  • Contract type: part-time, internship, work experience

Job description, responsibilities and duties

We are looking for a part-time Customer Support Intern to join our Slovakia team.

Are you a university student seeking genuine work experience in the customer service and IT? Are you interested in promising career opportunities? Are you interested in learning more about helping companies meet their environmental objectives?

If so, this position might be your next step!

Internship Specifics:

• 12 months internship with possibility of extension (based on performance & availability)
• Start: Immediate
• Maximum 20 hours per week
• Salary: 7 euros/hour

Who you are:

• You're a bachelor’s or master’s student in: information systems/computer science, engineering/science fields, communications, or computer-related training (proof of enrollment will be required)
• Are between 18-25 years of age
• Strong interest in customer service
• Are an enthusiastic learner & strong multi-tasker
• Excellent English written and verbal communication skills
• Proficiency in MS Office (excel, PowerPoint, Word, Outlook)
• Basic computer troubleshooting skills
• You are able coordinate your academic obligations with internship


What you´ll do:

• Provide on-time technical support to our Customers through our HelpMe Ticketing System through regular quality communication with our customers
• Become well-versed in our applications
• Partner with the Customer Relationship Managers and aligning with the customer’s long-term goals
• Participate in User Acceptance Testing for updates in Benchmark applications
• Develop and maintain a solid understanding of business processes and customer enquiries
• Work with different departments such as the product development team to evaluate potential solutions

Employee perks, benefits

• MultiSport Card
• 100% home office
• Same month salary
• Paid time off
• 3 extra paid personal days
• Tight-knit team
• Business travel opportunities

Requirements for the employee

Candidates with education suit the position

University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Advertiser

Brief description of the company

Benchmark Digital Partners is a cloud-based software provider with a mission to become the industry leader in operational risk, compliance, and sustainable business management systems. Our software features 65+ applications that are currently utilized by over 1.5 million users worldwide. Our global offices span from the US to the UK, Germany, Mexico, India, France, and Slovakia. If you want to join this unique network of ESG (Environmental, Social, Governance) software expertise, apply now!

Number of employees

250-499 employees