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Customer Services Officer with Serbian and / or Croatian language (Malacky)

BASF Slovensko spol. s r.o.

Information about the position

  • Place of work: Priemyselná, Malacky, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 200 - 1 500 EUR/monthWe are required by law to disclose the minimum salary at this position. Our final offer might be significantly higher based on your experience and competences. This position includes a 10% bonus apart from the base salary.
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

What you can expect:
You will act as the key interface between BASF internal departments, external sales force and our customers base to ensure sales order fulfilment, providing the highest level of customer service at all times.
- Your responsibilities will include order and transport management with special focus on Hungary, Bulgaria, Croatia.
- Efficient and prompt handling of customer complaints, involving external sales team and technical groups if necessary.
- Contributing with key information to help achieving customer satisfaction incl. delivery reliability and efficient stock levels for the business incl. planning.
- Cooperation and involvement in supply chain projects.

Employee perks, benefits

- yearly performance bonus
- meal vouchers without employee contribution
- complimentary pension saving (DDS)
- flexible working time, home office possibility
- sick leave compensation
- preventive health checks
- Language training at the workplace (if indicated)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

economics, business, logistics is an advantage

Language skills

English - Upper intermediate (B2) and Serbian - Upper intermediate (B2) and Croatian - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

What we expect:
- You are fluent in English and Serbian or Croatian language.
- Hungarian language is of advantage
- Complete secondary school education.
- SAP or similar ERP system knowledge is an advantage.
- Excellent communication and networking skills.
- Previous experience in customer service or logistics is an advantage.
- Driven and proactive personality, who will thrive in a dynamic and challenging environment.

Advertiser

Brief description of the company

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance but also your personality matter to us.

At BASF, careers develop from opportunities.

BASF’s regional division Europe includes Africa, Middle East as well as Russia and the Commonwealth of Independent States. BASF operates in more than 50 countries in the region. For BASF the region Europe is our most important market.

Number of employees

100-149 employees