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Professional Retail Support


Information about the position

  • Place of work: Bratislava, Slovak Republic (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 930 EUR/monthstarts from 1930€/ monthly
  • Start date: by agreement
  • Contract type: full-time

Job description, responsibilities and duties

The Professional Retail Support is responsible for a wide range of administrative and supporting tasks related
to the countries in the region.
1) Provide daily operational support for FS/Run Help desk activities (Stations /Retail/ 3rd parties support):
• Act as a SPOC towards partners, Retail departments and 3rd parties/ other departments in FS related
questions/topics and various operational tasks (e.g. Partner net, ECR topics, authorities, supply,
consumables, recruitment, inventories etc..) and align if necessary with responsible
• Customer service - timely and highly professional customer complaints management
2) Support Retail:
• Usage and ensuring proper update of defined data in Retail Support IT Tools
• Align, act and support in daily sales process operation (e.g. station partner contract generation,
correspondence, information exchange, report exchange)
• Support dealer management - commissions settings, credit limit settings, invoice management etc.
• Ensure proper documentation management for contracts, permits, correspondence.
• Fuel orders processing and invoicing
• Utilities management: follow-up consumption for utilities (e.g. electricity, water, gas)
• Support Audit and ICS process e.g. questions from auditor, deliver input to update for RACI matrix,
participate in audit meetings
• Support project management in digitalization and optimization initiatives
3) Conduct data maintenance and manage authorized IT-tool-related topics + HW
• Ensure proper update of data in Retail Support IT Tools
• Act as a Key-User for Retail Support responsible IT Tools
• Maintain SAP data base for data and secure accuracy and timely update
4) Reports and analyzes.
• Provide regular and ad-hoc reports and analyzes as well as data that are not covered by controlling to
various stakeholders.

Employee perks, benefits

• 3 additional vacation days
• Additional Pension Insurance (DDS Tatra Banka)
• Gastro Card or Meal Cash Allowance
• Routex Card with discounted fuel for employees
• English/German Language Education Contribution
• Jubilee Benefit
• Child Birth Bonus
• Medical Care Program
• Multisport Card
• Referral Program
• Parking/Commuting allowance
• Santa Claus Packages
• Sickness Policy
• Teleworking (8days/month)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2) and Slovak - Advanced (C1)

Personality requirements and skills

• University Education – Business, Economics
• Min. professional experience of 3 years
• MS Office, SAP
• Good organisational & communication skills
• High degree of commitment, independence and reliability
• Ability to work in teams


Brief description of the company

BALANCED HR s.r.o. is a personnel-consultancy company based on market knowledge and many years of international experience in the areas of search and selection of candidates for a wide range of industries (automotive, mechanical engineering, electrical engineering, food processing, ...), energetics, trade, logistics, finance, IT and telecommunications.

The company is a holder of a licence to offer recruitment services.

Number of employees

20-24 employees