Professional Retail Support

The Professional Retail Support is responsible for a wide range of administrative and supporting tasks related
to the countries in the region.
1) Provide daily operational support for FS/Run Help desk activities (Stations /Retail/ 3rd parties support):
• Act as a SPOC towards partners, Retail departments and 3rd parties/ other departments in FS related
questions/topics and various operational tasks (e.g. Partner net, ECR topics, authorities, supply,
consumables, recruitment, inventories etc..) and align if necessary with responsible
departments/suppliers/support-functions
• Customer service - timely and highly professional customer complaints management
2) Support Retail:
• Usage and ensuring proper update of defined data in Retail Support IT Tools
• Align, act and support in daily sales process operation (e.g. station partner contract generation,
correspondence, information exchange, report exchange)
• Support dealer management - commissions settings, credit limit settings, invoice management etc.
• Ensure proper documentation management for contracts, permits, correspondence.
• Fuel orders processing and invoicing
• Utilities management: follow-up consumption for utilities (e.g. electricity, water, gas)
• Support Audit and ICS process e.g. questions from auditor, deliver input to update for RACI matrix,
participate in audit meetings
• Support project management in digitalization and optimization initiatives
3) Conduct data maintenance and manage authorized IT-tool-related topics + HW
• Ensure proper update of data in Retail Support IT Tools
• Act as a Key-User for Retail Support responsible IT Tools
• Maintain SAP data base for data and secure accuracy and timely update
4) Reports and analyzes.
• Provide regular and ad-hoc reports and analyzes as well as data that are not covered by controlling to
various stakeholders.

• 3 additional vacation days
• Additional Pension Insurance (DDS Tatra Banka)
• Gastro Card or Meal Cash Allowance
• Routex Card with discounted fuel for employees
• English/German Language Education Contribution
• Jubilee Benefit
• Child Birth Bonus
• Medical Care Program
• Multisport Card
• Referral Program
• Parking/Commuting allowance
• Santa Claus Packages
• Sickness Policy
• Teleworking (8days/month)