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BPM & Sales Support Analystics with English and German

BALANCED HR s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 2 500 EUR/monthsalary starts from 2500€
  • Start date: by agreement
  • Contract type: full-time

Job description, responsibilities and duties

• Responsibility for Customer Operations Excellence process
• Supporting business transformation, harmonization and standardization
• Implementing digitalization ideas to automate the processes and improve customer and internal
user experience (process management, change management, experience with process
commitment, experience with proposals for process automation/digitalisation)
• Implement tools and methodology for continuous improvement of processes, to increase
customer satisfaction, process quality and efficiency
• Ensuring harmonized processes across different Customer Operations teams, sharing of best
practices across the business units
• understanding of IT tools and settings, management of IT support for IT applications,
familiarization/training of internal stakeholders with changes in processes
• Developing new solutions in related systems and interfaces
• Monitoring and steering IT relevant tasks and manage IT support for dedicated IT Applications
(incl cost/benefit analysis)
• Implementation of new digital tools, leading the projects as process manager

Employee perks, benefits

• Working for a successful international company with strong background
• Opportunity for professional development and career growth (job rotation)
• Annual bonus up to 20%
• Attendance allowance
• Flexible working hours and Home Office
• 3 extra days off
• Extra contribution to lunch vouchers
• 3rd pillar contribution
• Multi Sport Card
• Medical care program
• Language education allowance

Company on whose behalf the position is being filled

Retail trade

.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Advanced (C1) and English - Advanced (C1)

Personality requirements and skills

• University education (Economics/IT)
• Min. 3 years of relevant professional experience
• Very good process / project management skills and experience
• Understanding of IT environment, applications and systems
• Strong analytical skills, understanding of business, developing new ideas and solutions
• MS Office at user level, SAP is an advantage
• Customer and partnership oriented

Advertiser

Brief description of the company

BALANCED HR s.r.o. is a personnel-consultancy company based on market knowledge and many years of international experience in the areas of search and selection of candidates for a wide range of industries (automotive, mechanical engineering, electrical engineering, food processing, ...), energetics, trade, logistics, finance, IT and telecommunications.

The company is a holder of a licence to offer recruitment services.

Number of employees

20-24 employees