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Customer Experience Executive

Autovista Slovakia s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 1 700 EUR/monthBasic salary from 1700 EUR per month, depending on the professional qualification and experience of the candidate.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Customer Experience (CX) collaborate with all business stakeholders to oversee the creation and delivery of Autovista’s customer experience strategy. Specifically responsible for user adoption, training, enquiry management, product fulfilment and CRM data governance & reporting.

Delivering best in class service to our customers so they are on-boarded, trained, using, and getting maximum return on investment (RoI) from our products. Handling customer enquiries from start to finish to ensure customers get a satisfactory answer and have the best experience possible through all communication channels


RESPONSIBILITIES
• Ownership of assigned customer enquiries from beginning to resolution
• Resolving enquiries where possible in a timely manner – in line with team KPIs
• Triaging enquiries to the correct expert team when they are outside of the CX team knowledge
• Training users on how to use our products and get the most from our applications
• Ownership of the CX activities within the Autovista Subscription Lifecycle Management
• Recording all customer interactions in Salesforce
• Input into the learning and development of the CX team by contributing to, or creating, documentation
• Work closely with our Product team to continually develop knowledge of the latest features and benefits of our products to train both customer and internal colleagues
• Prioritise P1 incidents and provide guidance to the business in our customer response and updates
• Support the business in the testing and roll out of new products, product enhancements or data sets

Employee perks, benefits

We offer you work in a stable international company with a focus on service quality and internal and external client satisfaction.
- 100% work from home job.
- Flexible working hours
- Referral employee programme
- MultiSport card
- Extra days off in addition to holidays
- Eye care contribution
- Equipment contribution

Information about the selection process

If you are interested in this position, please send us your CV in English to the following email address: [email protected]

Interviews will be conducted online.

We will contact only selected candidates who meet our requirements.
The knowledge of Hungarian and Polish languages together with English is for this position essential.

Please indicate the following consent to the processing of personal data in your CV:

“V súlade so zákonom 18/2018 Z.z. súhlasím, aby moje osobné údaje obsiahnuté v poskytnutých úradných dokladoch a priložených listinách boli kopírované, skenované alebo ináč zaznamenané v informačnom systéme vedenom spoločnosťou Autovista Slovakia s.r.o., za účelom výberových konaní a sprostredkovania zamestnania a to v rozsahu: titul, meno, priezvisko, adresy, číslo OP, rodné číslo, dátum a miesto narodenia, pohlavie, kontaktné údaje, rodinný stav, št. občianstvo, národnosť, bankové spojenie, zdravotná poisťovňa, fotografie, informácie o vzdelaní a predchádzajúcich pracovných skúsenostiach. Prehlasujem, že mnou poskytnuté osobné údaje sú pravdivé.”
Tento súhlas so spracovaním mojich osobných údajov je možné kedykoľvek odvolať.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Customer Experience

Language skills

English - Upper intermediate (B2) and Polish - Intermediate (B1) and Hungarian - Intermediate (B1)

Other knowledge

Microsoft Office - Skillful
IT support - Basic

Personality requirements and skills

• A passion for customer support
• A problem solving nature
• Highly personable
• Excellent understanding of CRM (preferably Salesforce) and analytical tools
• Commercial acumen
• Well organised and a completer/finisher

Advertiser

Brief description of the company

Autovista Group has a presence in over 20 countries across Europe and Australia. We focus on the provision of automotive data, insight and intelligence to the automotive sector, offering products and solutions for every stage of a vehicles lifecycle.

Find out more on our website www.autovistagroup.com.

Number of employees

100-149 employees

Contact

Contact person: Vladimíra Látková
E-mail: send CV