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Customer Relations Agent

Austrian Airlines Technik - Bratislava, s.r.o.

Information about the position

  • Place of work: Letisko M. R. Štefánika (BTS), Ivanská cesta, Bratislava
  • Basic wage component (gross) and other rewards: 1 317 EUR/monthTBD
  • Contract type: full-time

Job description, responsibilities and duties

- Issuing and revising relevant information
- Preparation and organization of all issues in respect to the customer’s visit
- Welcome new customer representatives at arrival and support them
- Attend first meeting of the Customer
- Support of the customer
-Assist to the Customer’s crew during the aircraft re-delivery process and during the aircraft’s departure
-Communication with BTS Airport – briefing/handling/dispatch office about Customer’s arrival/departure times, information about payments for the Customer’s aircraft (invoice recipients),
- Communication with BTS Airport, fueling companies at the airport
- Administrative and other support

Employee perks, benefits

-employee´s reduced flight tickets
-flexible working time (basic time is 9am-3pm)
-financial contribution for English or German learning
-multisport card
- higher income compensation for temporary incapacity for work
- allowance for the child's sporting activity
- childbirth allowance

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) or Slovak - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Microsoft PowerPoint - Advanced

Driving licence


Number of years of experience


Personality requirements and skills

-experience on similar position at least 1 year
-strong organisational skills
-excellent verbal and written communication skills
-responsibility , team work
-pro-client orientation
-representative person
-detail orientated
-active car driver


Brief description of the company

Repair and maintenance of aircraft (Base Maintenance)

Number of employees

200-249 employees