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AT&T Technical Care Representative Part-Time

AT&T Global Network Services Slovakia

Information about the position

  • Place of work: Košice, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 190 EUR/month(40 hours/a week). The actual salary is based on working hours per week.
  • Contract type: part-time

Job description, responsibilities and duties

As a Technical Care Representative, you’ll be the voice of AT&T for the millions of customers using our service – a premiere bundle of advanced TV, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

Key Responsibilities:

⪦ Respond to customer phone calls as the 'first line' of technical support for AT&T
⪦ Ensure a positive experience by providing the right customer solution
⪦ Handle a range of issues related to AT&T products & services.

Learn more about working for the Central Europe Technical Care team.

Essential information:

Contract type: initial 1 year contract

Working hours: We offer flexibility to work between 20-32 hours per week aligned to these shift patterns: Monday – Friday: from 8PM to 5AM; Saturday & Sunday: from 1PM to 5AM

Salary: from e1190 p/month (40 hours/a week). Your actual salary will be higher based on skill increments and shift working premiums. High performing employees may receive bonuses of up to ~e175 per month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax ‘gross’.

Selection process: Two (2) video interviews with cameras on

Home Office: We support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 90 days of your employment in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key competencies and skills:

⪦ Advanced spoken English: B2-C1 level
⪦ Logical thinking and a passion for problem solving
⪦ An interest in technology and a willingness to learn.
⪦ PC/Windows proficiency
⪦ Good organization skills and attention to detail
⪦ A resilient attitude and work ethic for a fast-paced team environment
⪦ Able to work in a 24/7 shift environment

Please upload your CV in English.

We warmly welcome applications from Ukrainian nationals with strong English speaking skills.


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.


Contact person: Hana Balikova
E-mail: send CV