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AT&T Customer Care Representative - Credit and Collections - Bratislava

AT&T Global Network Services Slovakia

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 150 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

As a C&C Customer Advocate in AT&T Mobility team, you’ll play a vital role in shaping the customer experience, from billing and payments to plan changes and upgrades on our current products and solutions. While you offer solutions and resolve issues, you’ll work to turn each call into a sales opportunity and deliver personalized recommendations of AT&T products and services. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

During the call with U.S customers, you will get access to a lot of useful tools that will assist you greatly with your job. Your task will be to collect the balance, understanding the problems our customers are facing, interpreting the information in your tools and guiding our customers to a complete resolution. Of course, not every issue can be addressed during your call. In some cases, you will have to connect them to other specialists, who will resolve their issues.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a Billing or Collection is a plus but is not essential.

Key Responsibilities:

Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of tasks related to payment options, bill charges and overdue account payments

Key competencies and skills:

Advanced spoken English: B2-C1 level
Logical thinking and a passion for problem solving
PC/Windows proficiency
Good organization skills and attention to detail
A resilient attitude and work ethic for a fast-paced team environment
Able to work in a 24/7 shift environment.

Essential information:

Contract type: Unlimited

Working hours: 24/7, 8 hours shifts.

Current shift schedule is from 2.00 pm to 4:00 am CET including weekends.

Salary: from e1185 p/month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~e1480 p/month. High performing employees may receive bonuses of up to ~e175 per month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax ‘gross’

Home Office: We support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 6 weeks of your employment in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.

Selection process: Two (2) video interviews with cameras on

Please upload your CV in English.

We warmly welcome applications from Ukrainian nationals with strong English speaking skills. Due to current visa restrictions in Slovakia we can only progress applications from EU/EEA/Ukrainian nationals.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Contact

Contact person: Hana Balikova
E-mail: send CV