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AT&T Technical Care Representative Brno 2022

AT&T Global Network Services Slovakia

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 29 300 - 43 700 Kč/monthSalary: from 29,300 CZK p/month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~43,700 CZK p/month. High performing employees may receive bonuses of up to ~4,400 CZK p/month and all employees are eligible for a discretionary company bonus ~5% of annual base salary. Terms and conditions apply. All figures are pre-tax ‘gross’.
  • Contract type: full-time

Job description, responsibilities and duties

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our service – a premiere bundle of advanced TV, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.
What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.


Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services.

Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical thinking and a passion for problem solving
An interest in technology and a willingness to learn.
PC/Windows proficiency
Good organization skills and attention to detail
A resilient attitude and work ethic for a fast-paced team environment
Able to work in a 24/7 shift environment.

Employee perks, benefits

Essential information
Selection process: Two (2) video interviews with cameras on
Contract type: Unlimited
Working hours: 24/7, 8 hours shifts. Current shift schedule is from 11.00 am to 8.00 am CET including weekends.

Start date(s): March, April, May, June 2022

Salary: from 29,300 CZK p/month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~43,700 CZK p/month. High performing employees may receive bonuses of up to ~4,400 CZK p/month and all employees are eligible for a discretionary company bonus ~5% of annual base salary. Terms and conditions apply. All figures are pre-tax ‘gross’.

Employee Benefits:
An annual financial bonus
Salary increase every year
25 days of vacation
135 CZK meal voucher
Initial comprehensive training
Premium medical plan at Canadian Medicals center
Contribution in pension plan, life risk insurance
Language courses and other external and internal trainings
ActivePass card or FlexiPass vouchers

Workplace location:
We support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 90 days of your employment in the office. Typically, your initial training period is virtual and the first two months taking calls will be in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.

Czech Republic Application Restrictions:
We welcome applications from European Union/EEA citizens and 3rd country nationals with Czech residency. We also welcome applications from citizens of other European countries where a work permit application process would apply.

** SUITABLE FOR GRADUATES **

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Other knowledge

Customer service - Basic

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.