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Technical Support

AT&T Global Network Services Slovakia

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 475 EUR/monthActual salary is likely to be higher based on skills, knowledge and experience.
  • Contract type: full-time

Job description, responsibilities and duties

The role is to be a member of the TSI Service Delivery team that provides on-site and remote support for TSI service to TSI customers within AT&T.
TSI Service Delivery provide hands on technical support to end user devices and services including PCs, HVD thin clients, telephony, printers and mobile devices. In addition, that provide technical support to peers within TSI for all TSI compute devices including servers, LAN and WAN components.

Roles and responsibilities:
The main deliverables are to provide proactive and reactive technical support to internal clients end user devices mentioned above.
For this particular vacancy and site, the context of the operation is a large, mission critical, 7x24 operation. The key success of the role is to provide prompt, effective and capable support to Incidents and Requests in support of TSI service at Bratislava (primarily) and other sites in EMEA region.

Information about the selection process

Contract: Permanent position
Workplace designation: Office based
Working hours: EMEA (approx. 9am-5.30pm)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

In depths knowledge of TSI service and technologies:
PC, HVD, Mobile devices
Windows, VMware, iOS, Android
Break/Fix and software installation
Incident, Problem, Request, Change processes
Additional in depths IT skills are an advantage across the full range of IT services specified in AT&T WP2020 skills list.

Education and qualifications:
Professional certifications are a distinct advantage - MS or Cisco certifications, IT or related college qualifications, ITIL service management qualifications or experience, relevant AT&T PLE specified training in the technology areas

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Brief description of the company

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