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Work Force and Program Management Internship

AT&T Global Network Services Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 6,6 EUR/hour
  • Contract type: full-time, part-time, internship, work experience

Job description, responsibilities and duties

Work Force Management Resource Desk is part of the IOS Team.

The individual hired for this role will be responsible for managing AT&T Customer Advocacy & Service EMEA Care employees' schedules, for monitoring the daily operations and communicating the actions to be taken by center management to ensure business continuity at the desired level.

The team supports the operations of the AT&T Customer Advocacy & Service EMEA Care organization.

Currently 4 call centers in Czech republic, Slovakia and Poland (1500+ employees) and supports 24/7 operations.

This is an internship position, suitable for University student.

Information about the selection process

The duration of the internship will be 3 months, full time (40hours/week)

Requirements for the employee

Candidates with education suit the position

University student

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

We are looking for a Team player with the ability to work independently without constant supervision.

Other requirements are:

- Both spoken and written English at excellent level (B2+ level)
- Full-time university student
- Analytical and logical thinking
- Good organizational skills
- Attention to detail and result-driven personality
- "Can-do" attitude (supporting internal business clients)
- Flexibility and willingness to work various shifts (24/7 operations including deep morning and overnight shifts

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Global Network Services Slovakia
Einsteinova 24
85101 Bratislava