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Customer Care Manager

AT&T Global Network Services Slovakia

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 2 330 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

As a Customer Care Manager, you’ll lead a team of Technical Customer Care Agents in our expanding Call Center in Bratislava. The agents represent the voice for the millions of customers using our services – a premiere bundle of advanced TV services, high speed internet and digital home phone.

We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours. We have a passion for technology which is all about making it simpler for people to live, work and play. This is where you come in. You’ll play the vital role in shaping the customer experience and team spirit.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. You should bring not only your ability to lead and motivate people but also your positive attitude against new challenges.

Key Competencies:

Experience in managing/mentoring a team in a call center environment (2+ years)
Outstanding spoken and written English
Ability to work in a fast-paced environment and multi-task
Lead by example attitude
Flexibility in management styles
Customer-centric strategy
Good organization skills and attention to detail
Ability to work in shifts

Salary from 2330 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM

**Slovakia Covid -19 Travel Restrictions: At the current time we’re only accepting applications from candidates who either reside in Slovakia with the lawful right to live and work there or are the EU citizens. This is due to the current travel restrictions and because the new visa/work permit processing is currently suspended.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Global Network Services
Brno/Bratislava/Kosice

Contact

Kontaktná osoba: Hana Balikova
E-mail: poslať životopis