Práca SME SME.sk
Pridať inzerát

AT&T Customer Care Representative

AT&T Global Network Services Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 1 050 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse service – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but is not essential.



Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution

Handle a range of issues related to AT&T products & services.

Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical mind-set and a passion for problem solving
Able to work in a 21/7 shift environment.
Basic knowledge of communication technology, e.g. internet, tv, phone
Good organization skills and attention to detail
The right attitude and work ethic for a fast paced team environment

Essential information:
Contract type: Unlimited


Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends

Interview process: All stages of interview are online (testing and video-interview). Get your camera ready.

Start date(s): September, October and November 2020


Salary: From 1050 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.Additional compensation may be paid for shift working.

Please upload your CV in English language!!!

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T
Aupark Tower, Einsteinova 24
851 01 Bratislava