Customer Support Manager
Asseco CEIT, a.s.
- Place of work: Žilina
- Basic wage component (gross) and other rewards: 2 500 EUR/month
- Start date: by agreement
- Contract type: full-time
Job description, responsibilities and duties
We are looking for a reliable Customer Support Manager. The customer support manager takes full responsibility of the Asseco CEIT remote support for clients in operations. With his team he is the first point of entry for client support issues, is aiming to resolve client issues with his team remotely and if not possible working in coordination with field delivery on field dispatch to resolve the problems on-site.
Job requirements
Based on the scope of the activities, the Customer Support Manager needs to have following skills and capabilities:
- strong industry experience (production, logistics)
- strong English skills
- highly oriented towards customer experience and customer satisfaction
- strong experience in customer support processes including supporting systems (ticketing systems)
- ability to operate with the team under time pressure and understanding of mission critical solutions, their importance to clients and the ability to trouble-shoot (root-cause analysis, error resolutions) efficiently
Job requirements
Based on the scope of the activities, the Customer Support Manager needs to have following skills and capabilities:
- strong industry experience (production, logistics)
- strong English skills
- highly oriented towards customer experience and customer satisfaction
- strong experience in customer support processes including supporting systems (ticketing systems)
- ability to operate with the team under time pressure and understanding of mission critical solutions, their importance to clients and the ability to trouble-shoot (root-cause analysis, error resolutions) efficiently
Employee perks, benefits
Annualy Remuneration
Contribution to the Cafeteria
Personal development and career growth
Language education
We giving opportunities to talent
Several company events and team buildings
Free drinks (coffee, tea)
Multisport cards (entrances to sports grounds and wellness)
Allowances for marriage and the birth of a child
Posibility of parking in the Asseco CEIT area
Occasional home office (1 day a week)
Limited travel expected (2-5 days per month)
Contribution to the Cafeteria
Personal development and career growth
Language education
We giving opportunities to talent
Several company events and team buildings
Free drinks (coffee, tea)
Multisport cards (entrances to sports grounds and wellness)
Allowances for marriage and the birth of a child
Posibility of parking in the Asseco CEIT area
Occasional home office (1 day a week)
Limited travel expected (2-5 days per month)
Information about the selection process
Thank you very much for your interest in our job vacancies. The recruitment process may vary depending on the position or the number of applicants, but in general you may expect:
1) A short call with our HR to give you an introduction about our comapany and to find out about your expectations and background.
2) Suitable candidates will then be invited to an interview with the hiring manager.
We do our best to cut the process to minimum, but at the same time we try hard to get to know you to see whether it will work for both sides.
We will update you throughout the whole process and provide feedback on the status of your application.
1) A short call with our HR to give you an introduction about our comapany and to find out about your expectations and background.
2) Suitable candidates will then be invited to an interview with the hiring manager.
We do our best to cut the process to minimum, but at the same time we try hard to get to know you to see whether it will work for both sides.
We will update you throughout the whole process and provide feedback on the status of your application.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Educational Specialization
Industry, Construction, Manufacturing, Maintenance, Technoilogies area of study
Language skills
English - Advanced (C1) and Slovak - Advanced (C1)
Other knowledge
Remote Support - Advanced
Technical support - Skillful
Technical support - Skillful
Driving licence
B
Experience in the position/sector
Technical customer Support
Number of years of experience
2
Personality requirements and skills
- The ability to make considered decisions and to communicate them effectively
- Must have excellent technical skills
- Must have excellent communication and customer service skills
- Must be problem solver and well organized
- Must have managerial experience in leading and managing a team in a similar position
- Must have fluent English (communication with a foreign client)
- Must have excellent technical skills
- Must have excellent communication and customer service skills
- Must be problem solver and well organized
- Must have managerial experience in leading and managing a team in a similar position
- Must have fluent English (communication with a foreign client)
Advertiser
Brief description of the company
Asecco CEIT, a.s. is innovative holding company which by its own research and development brings new and highly sophisticated solutions. Asseco CEIT, a.s. offers to customers - industrial partners - raising production performance through the innovation of their products, technologies, processes and services. We support innovative development and enterprise grow by creation and utilizing new knowledges.
Number of employees
200-249 employees