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Driver Desk Specialist /German language is essential /

ARVAL SLOVAKIA, s.r.o.

Information about the position

  • Place of work: Pribinova 19, Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/month
  • Start date: 1.7.2021
  • Contract type: full-time

Job description, responsibilities and duties

Driver Desk is an unique service, which is supporting and assisting our drivers in DACH region.
As a Driver Desk Operator:
• You will be part of the international driver contact centre whose purpose is to deliver a high level of satisfaction to our drivers by providing a rapid and reliable service for their every-day mobility needs.
• You will be the first point of contact for all driver contact. Key activities include:
• ensuring and managing routine and exceptional maintenance operations in relation with Drivers in 3 countries
• checking agreed delivery time with car dealer and record changes into system and inform driver and client
• supporting drivers in the process of accident declaration
• managing appointments with drivers for new vehicle deliveries
• management of post event driver surveys including follow up of feedback
• processing of incoming fines
• management of requests for rental and relief vehicles
• Informing drivers about regular technical checks and seasonal tyre changing
• Management of various driver’s requests linked to usage of the vehicle
- service booking
- vehicle breakdown
- accident
- fuel card extension, blocking
- provide technical information and advice
• Management of assistance services and mobility of the driver
• You will also host and direct customer supplier calls to other Arval teams

Employee perks, benefits

• Team-buildings, Family day celebrations, Christmas party, Health Awareness day
and other social occasions to celebrate the teamwork
• After 1 year of service, additional contribution for retirement saving plan
/starting from 30 euro up to 70 euro per month/
• Cafeteria.sk benefit program
• Hardware allowance and Home office allowance
• Multisport Card for active free time /50% of costs is covered by company/
• 4 sick days per year /distributed quarterly/
• 25 days of vacation for every employee
• 4 euro meal voucher pre day /Callio card/
• Home office, 2x per week /internal policies applies/
• Fruit Days – fresh fruits once week delivered to the office
• Free water, coffee & tea in the office
• Referral Bonus for recommending new employee

Information about the selection process

Vopred ďakujeme za zasielanie štruktúrovaného životopisu v slovenskom alebo anglickom jazyku. Do predmetu správy uveďte, prosím, názov pracovnej pozície, o ktorú sa uchádzate.

Do životopisu vložte nasledovný text:
" Týmto dávam súhlas spoločnosti ARVAL SLOVAKIA, s.r.o. k spracovaniu mojich osobných údajov v databáze uchádzačov o zamestnanie t.j. k ich ukladaniu na nosiče dát, uchovávaniu, vyhľadávaniu v nich, triedeniu, kombinovaniu a likvidácií v zmysle Zákona č.428/2002 Zb. o ochrane osobných údajov. Súhlas je daný na dobu určitú po dobu 3 rokov. Po období 3 rokov budú údaje vymazané. Súhlas je možné kedykoľvek písomne odvolať kontaktovaním spoločnosti ARVAL."

Kontaktovať budeme len kandidátov, ktorých sa rozhodneme pozvať na osobné stretnutie. Ďakujeme za pochopenie.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2) and Slovak - Proficiency (C2)

Other knowledge

Microsoft Outlook - advanced
Microsoft Word - advanced
Jira - basic
Microsoft Excel - basic
Interaction Client - advanced

Number of years of experience

2-3 years of experience

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• strong customer service orientation
• willingness to learn / develop
• good communication skills (oral and written)
• positive-critical attitude
• team player
• ability to sense the client's needs
• flexibility towards colleagues
• well organized
• analytical skills
• ability to react

Advertiser

Brief description of the company

The everyday mission of the Arval team is to think of and introduce solutions which simplify and optimize services associated with auto mobility.Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – professionals, SMEs and large international corporates – tailored solutions that optimise their employees' mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 4,000 employees, and in 14 other countries through a network of partners. Arval’s total leased fleet adds up to over 1 000,000 vehicles throughout the world.

Number of employees

150-199 employees

Company address

ARVAL SLOVAKIA, s.r.o.
Pribinova 19
811 09 Bratislava
http://www.arval.sk