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Driver Desk Operator/French language/


Information about the position

  • Place of work: Bratislava, Slovak Republic
  • Basic wage component (gross) and other rewards: 1 500 EUR/monthThe final offered salary package will depend on candidate's previous experiences.
  • Start date: By agreement
  • Contract type: full-time

Job description, responsibilities and duties

As a Driver Desk Operator:

  • You will be part of the international driver contact centre whose purpose is to deliver a high level of satisfaction to our drivers by providing a rapid and reliable service for their everyday mobility needs.
  • You will be the first point of contact for all driver contact. Key activities include:
  • ensuring and managing routine and exceptional maintenance operations in relation with Drivers in 3 countries
  • checking agreed delivery time with car dealer and record changes into system and inform driver and client
  • supporting drivers in the process of accident declaration
  • managing appointments with drivers for new vehicle deliveries
  • management of post event driver surveys including follow up of feedback
  • processing of incoming fines
  • management of requests for rental and relief vehicles
  • Informing drivers about regular technical checks and seasonal tyre changing
  • Management of various driver’s requests linked to usage of the vehicle
    • service booking
    • vehicle breakdown
    • accident
    • fuel card extension, blocking
    • provide technical information and advice
  • Management of assistance services and mobility of the driver
  • You will also host and direct customer supplier calls to other Arval teams

Employee perks, benefits

  • Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture
  • Additional contribution for retirement saving plan 
  • Yearly salary review and company bonus /can reach 100% of average monthly salary/
  • benefit program
  • Multisport Card for active free time
  • Callio Card benefits – 7,00 euro of credit for every working day to cover the costs of lunch breaks
  • 2 sick days per year
  • Hardware allowance / possibility for receiving a company notebook after trial period
  • Fruit Days – fresh fruits delivered to the office everyday
  • Referral Bonus for recommending new employee
  • Life insurance    
  • Possibility of work from home

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

French - Proficiency (C2) and English - Upper intermediate (B2) and Slovak - Advanced (C1)

Other knowledge

Microsoft Outlook - Skillful
Microsoft Word - Skillful
Business correspondence - Skillful

Experience in the position/sector

Customer care / Call center

Number of years of experience


The position is suitable for a fresh graduate


Personality requirements and skills

  • strong customer service orientation
  • willingness to learn / develop
  • good communication skills (oral and written)
  • positive-critical attitude
  • team player
  • ability to sense the client's needs
  • flexibility towards colleagues
  • well organized
  • analytical skills
  • ability to react


Brief description of the company

The everyday mission of the Arval team is to think of and introduce solutions which simplify and optimize services associated with auto mobility.Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – professionals, SMEs and large international corporates – tailored solutions that optimise their employees' mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 4,000 employees, and in 14 other countries through a network of partners. Arval’s total leased fleet adds up to over 1 000,000 vehicles throughout the world.

Number of employees

250-499 employees