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Fleet service specialist (cez agenturu)

ARVAL COMPETENCE CENTER

Information about the position

  • Place of work: Bratislava, Slovak Republic
  • Basic wage component (gross) and other rewards: 1 400 EUR/month (based on experience)
  • Start date: By agreement
  • Contract type: full-time

Job description, responsibilities and duties

If you are an automotive industry enthusiast and you would like to be a part of regional team, which takes care of Arval Car fleets in more than 5 countries, then this position is definitely for you. 

Your main responsibility will be review and approval of all technical and maintenance requests from garages and communication with our suppliers. This job will grow your technical skills and will keep you updated about the trends in automotive industry. You will come across of most automobile brands and improve your technical background, even if you are not skilled automotive specialist yet. The communication languages of this department are Slovak, Czech, German, French, Italian, Dutch, Hungarian, Polish and English.

  • You will communicate with our networks of dealers and other suppliers via email and telephone, approve requests via B2B platform
  • Ensure and manage regular and exceptional maintenance operations in relation with garages, dealers, body shops and specialized tire service providers
  • Review incoming cost estimates regarding tires, service maintenance and repair (SMR), damage repair and relief vehicles for our clients
  • After check of all positions, you will create an approval in our internal system/platform, focusing on contract details and optimizing costs
  • Inform proactively account management in case you discover repairs which may be caused by the driver and driving behavior
  • In case of damaged car caused by other vehicle, you contact the insurance
  • In case of any doubts, you discuss with the team or contact local technical expert before taking any action
  • Providing of technical specifications of the contract (covered positions, client exceptions, relief vehicle in contract, insurance details, tire size, etc.)
  • Communication with other teams and departments in order to share the knowledge and have general overview about contracts and services
  • Focus on mobility of the client, security, driver satisfaction and cost optimization
  • Participation in workshops, trainings and other learning activities

Employee perks, benefits

  • Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture
  • Additional contribution for retirement saving plan 
  • Yearly salary review and company bonus /can reach 100% of average monthly salary/
  • Cafeteria.sk benefit program
  • Multisport Card for active free time
  • Callio Card benefits – 6,00 euro of credit for every working day to cover the costs of lunch breaks
  • 2 sick days per year
  • Hardware allowance / possibility for company notebook after trial period
  • Fruit Days – fresh fruits delivered to the office everyday
  • Referral Bonus for recommending new employee
  • Life insurance    
  • Possibility of work from home

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) or Slovak - Advanced (C1)

Other knowledge

Microsoft Excel - Skillful

Number of years of experience

2

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

  • Interest in cars – general and technical overview
  • strong customer service orientation
  • willingness to learn / develop
  • good communication skills (oral and written)
  • positive-critical attitude
  • team player
  • ability to sense the client's needs
  • flexibility towards colleagues
  • well organized
  • analytical skills
  • ability to react

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Brief description of the company

The everyday mission of the Arval team is to think of and introduce solutions which simplify and optimize services associated with auto mobility.Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – professionals, SMEs and large international corporates – tailored solutions that optimise their employees' mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 4,000 employees, and in 14 other countries through a network of partners. Arval’s total leased fleet adds up to over 1 000,000 vehicles throughout the world.

Number of employees

250-499 employees