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Driver Desk Specialist /Dutch language/

ARVAL COMPETENCE CENTER

Information about the position

  • Place of work: Bratislava, Slovak Republic (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 500 EUR/monthThe final package and offer depends on candidate's experiences
  • Start date: By agreement
  • Contract type: full-time

Job description, responsibilities and duties

Driver Desk is a unique service providing the drivers of our car fleet with customer support and assistance on top of that, supporting the local entities with various back office tasks and activities.
As a Driver Desk Operator:

  • You will be part of the international driver contact centre whose purpose is to deliver a high level of satisfaction to our drivers by providing a rapid and reliable service for their everyday mobility needs.
  • You will be the first point of contact for all driver contact. Key activities include:
  • ensuring and managing routine and exceptional maintenance operations
  • checking agreed delivery time with car dealer and record changes into system and inform driver and client
  • Daily communication with car importers, colleagues from local entities and Account managers
  • supporting drivers in the process of accident declaration
  • managing appointments with drivers for new vehicle deliveries
  • management of post event driver surveys including follow up of feedback
  • Informing drivers about regular technical checks and seasonal tire changing
  • Management of various driver’s requests linked to usage of the vehicle
    • service booking
    • vehicle breakdown
    • accident
    • fuel card extension, blocking
    • provide technical information and advice

Employee perks, benefits

  • Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture
  • Yearly salary review and company bonus /can reach 100% of average monthly salary/
  • Cafeteria.sk benefit program
  • Multisport Card for active free time
  • Callio Card benefits –5,00 euro of credit for every working day to cover the costs of lunch breaks
  • 2 sick days per year
  • Fruit Days – fresh fruits once week delivered to the office
  • Referral Bonus for recommending new employee

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Elementary (A2) or Dutch - Intermediate (B1)

Other knowledge

Microsoft Outlook - Skillful
Microsoft Word - Skillful
Business correspondence - Skillful
Jira - Beginner

Experience in the position/sector

Administrative/Backoffice

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

  • strong customer service orientation
  • willingness to learn / develop
  • good communication skills (oral and written)
  • positive-critical attitude
  • team player
  • ability to sense the client's needs
  • flexibility towards colleagues
  • well organized
  • analytical skills
  • ability to react

Advertiser

Brief description of the company

The everyday mission of the Arval team is to think of and introduce solutions which simplify and optimize services associated with auto mobility.Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – professionals, SMEs and large international corporates – tailored solutions that optimise their employees' mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 4,000 employees, and in 14 other countries through a network of partners. Arval’s total leased fleet adds up to over 1 000,000 vehicles throughout the world.

Number of employees

250-499 employees