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Driver Desk Operator /German language/ Remotely

ARVAL COMPETENCE CENTER

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 400 EUR/monththe final offered salary package will depend on candidate's previous experiences.
  • Start date: By agreement
  • Contract type: full-time

Job description, responsibilities and duties

Driver Desk is an unique service, which is supporting and assisting our drivers in DACH region.
As a Driver Desk Operator:

  • You will be part of the international driver contact centre whose purpose is to deliver a high level of satisfaction to our drivers by providing a rapid and reliable service for their every-day mobility needs.
  • You will be the first point of contact for all driver contact. Key activities include:
  • Ensuring and managing routine and exceptional maintenance operations in relation with Drivers in 3 countries
  • Checking agreed delivery time with car dealer and record changes into system and inform driver and client
  • • supporting drivers in the process of accident declaration
  • • managing appointments with drivers for new vehicle deliveries
  • Management of post event driver surveys including follow up of feedback
  • Processing of incoming fines
  • Management of requests for rental and relief vehicles
  • Informing drivers about regular technical checks and seasonal tire changing
  • Management of various driver’s requests linked to usage of the vehicle
    • Service booking
    • Vehicle breakdown
    • Accident
    • Fuel card extension, blocking
    • Provide technical information and advice
  • Management of assistance services and mobility of the driver
  • You will also host and direct customer supplier calls to other Arval teams

Employee perks, benefits

  • Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture
  • Yearly salary review and company bonus /can reach 100% of average monthly salary/
  • Cafeteria.sk benefit program
  • Multisport Card for active free time
  • Callio Card benefits – 5,00 euro of credit for every working day to cover the costs of lunch breaks
  • 2 sick days per year
  • Fruit Days – fresh fruits once week delivered to the office
  • Referral Bonus for recommending new employee

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Intermediate (B1) and German - Advanced (C1) and Slovak - Proficiency (C2)

Other knowledge

Microsoft Outlook - Skillful
Microsoft Word - Skillful
Jira - Beginner
Microsoft Excel - Beginner

Number of years of experience

2

Personality requirements and skills

  • strong customer service orientation
  • willingness to learn / develop
  • good communication skills (oral and written)
  • positive-critical attitude
  • team player
  • ability to sense the client's needs
  • flexibility towards colleagues
  • well organized
  • analytical skills
  • ability to react

Advertiser

Brief description of the company

The everyday mission of the Arval team is to think of and introduce solutions which simplify and optimize services associated with auto mobility.Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – professionals, SMEs and large international corporates – tailored solutions that optimise their employees' mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 4,000 employees, and in 14 other countries through a network of partners. Arval’s total leased fleet adds up to over 1 000,000 vehicles throughout the world.

Number of employees

250-499 employees