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Fleet Services Specialist /Dutch, French language/

ARVAL COMPETENCE CENTER

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 400 EUR/month1 400 EUR/month The final salary package and offer depends on candidate's experience and qualification.
  • Start date: 01.03.2022
  • Contract type: full-time

Job description, responsibilities and duties

If you are an automotive industry enthusiast and you would like to be a part of regional team, which takes care of Arval Car fleets in more than 5 countries, then this position is definitely for you. Become a part of stable and established team, which is servicing the car fleet of Arval Benelux region in Dutch language.
You main responsibility will be administration and approval of all technical and maintenance requests followed by validation of invoicing process for all the technical interventions. This job will grow your technical skills and will keep you updated about the trends in automotive industry. You will come across of most automobile brands and improve your technical background.
The communication languages of this department are Slovak, Czech, German, French, Dutch, Hungarian, Polish and English.

  • You will ensure and manage routine and exceptional maintenance operations in relation with garages, dealers, workshops and specialized tire service provider
  • You check all kind of incoming invoices regarding tires, service, maintenance and repair, short term rental, damage.
  • For all incoming invoices without prior given approval which are considered as correct, you will create an approval in system in order to book them
  • You book all invoices with approvals made in system which are considered as correct in a detailed way, with correct and consequent coding, dates and mileages
  • You send back all incorrect invoices with an attached letter or mail. You describe clearly the reason why you refuse the invoice. In case there is some information missing, you could also call the supplier in order to get this info and to re-consider the approval of the invoice.
  • You take care as well for bookings on several booking sorts (SMR, Tires, Short term rental) as well as recharges to clients (always after prior information to account management). For bookings on damage repair, carried out by the garage, you put the action on the local colleague who will take care for this booking.
  • You inform proactively account management in case you discover repairs which may be caused by strange behavior or technical failure.
  • In case of any doubts, you contact your local technical expert before taking any action
  • You keep the number of incoming invoices as low as possible, in particular before monthly prolongation (mostly 15th of the month) and at the end of the month
  • You will manage various driver’s requests linked to usage of the vehicle (e.g. service booking, fuel card blocking, provide technical information etc.)
  • You follow-up repair and maintenance events in order to minimize repair time, costs and optimize immobility of vehicles.
  • You will have to keep high customer and driver satisfaction level by providing rapid and reliable customer oriented service.
  • You support drivers in the process of accident declaration and the repair process of the damaged vehicle, guaranteeing maximum mobility.
  • You evaluate the claim and manage all necessary actions towards insurers, experts, brokers and repair suppliers to optimize the direct and indirect claim costs.
  • You ensure the follow-up of the claims files, including thefts and total losses in order to minimize costs, maximum recovery from reliable 3rd party and optimize mobility of vehicles.
  • Assure that all vehicles put on the road are properly insured, notify the insurer all changes in insurance conditions for insured vehicles and all cancelations of insurance.

Employee perks, benefits

  • Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture
  • After 1 year of service, additional contribution for retirement saving plan starting from 30 euro up to 70 euro per month
  • Yearly salary review and company bonus /can reach 120% of average monthly salary/
  • Financial contribution for Language courses / 90 minutes per week included in working hour /
  • Cafeteria.sk benefit program
  • Multisport Card for active free time
  • Callio Card benefits – 4,00 euro of credit for every working day to cover the costs of lunch breaks
  • 2 sick days per year
  • CETELEM – the beneficial personal loan with special rates /CETELEM is a part of BNP Paribas Group/
  • Fruit Days – fresh fruits once week delivered to the office
  • Referral Bonus for recommending new employee

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Automotive/ Economics / Business

Language skills

Dutch - Advanced (C1) or French - Intermediate (B1) or English - Intermediate (B1)

Other knowledge

Jira - Beginner
Microsoft Excel - Skillful
Microsoft Outlook - Skillful
Business correspondence - Skillful

Number of years of experience

2

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Interest in cars – general and technical overview
• strong customer service orientation
• willingness to learn / develop
• good communication skills (oral and written) in Slovak
and in German language
• positive-critical attitude
• team player
• ability to sense the client's needs
• flexibility towards colleagues
• well organized
• analytical skills
• ability to react

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Brief description of the company

The everyday mission of the Arval team is to think of and introduce solutions which simplify and optimize services associated with auto mobility.Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – professionals, SMEs and large international corporates – tailored solutions that optimise their employees' mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 4,000 employees, and in 14 other countries through a network of partners. Arval’s total leased fleet adds up to over 1 000,000 vehicles throughout the world.

Number of employees

250-499 employees