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EMEA Service Engineer

Anritsu Solutions SK, s.r.o.

Information about the position

  • Place of work: Bratislava region, Abroad - Others (The job requires travelling)
  • Basic wage component (gross) and other rewards: 2 000 EUR/monthMinimum base salary for this job from 2000 EUR gross. Our offer to you may be much higher based on your skills and experience and will include additional rewards.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

The primary purpose of role is to provide dedicated technical and physical support for the EMEA demonstration equipment pool managed and located in Bratislava, to ensure that demonstration equipment is supplied complete to our potential customers in the best possible condition for their evaluation.

The other roles are to provide calibration and repair for Anritsu Handheld products to support EU based customers and to provide refurbishment and pre-sales technical support for sold demonstration equipments.


Your responsibilities will be as follows:

• To inspect, test and prepare Anritsu demonstration equipments for customer use (also to in-inspect and take any necessary action to prepare for the next customer)
• To calibrate and repair where possible Anritsu demo equipments to facilitate customer use.
• To provide calibration & repair support to Anritsu Handheld products
• To maintain the laboratory & test equipment used in calibration and repair activity, making sure it is in good working order and within the correct and current calibrations (i.e., for ISO17025 traceability etc.)
• To produce Anritsu EMEA quality documentation after carrying out any service work. (i.e., detailed call report, results sheets, equipment lists, calibration certificates etc.)
• To work closely with the Anritsu EMEA Sales & Service Support Team to ensure all internal procedures are followed for recording service calls (i.e., booking in/out procedures, parts consumed, parts ordered, time spent, work completed etc. within the SBO system, warranty reclaim etc.).
• Ensure all Anritsu Quality requirements are met as per the Anritsu Quality Manual and procedures.
• To be the focal point and “first” in place for Anritsu to be able to develop a fully capable service facility in Bratislava going forward.
• Attend training courses and seminars as required.
• Generally, assist other Anritsu EMEA Service Engineers and the EMEA Demo Pool as required.
• Maintain the department in a clean, organised, tidy & generally presentable condition.

Employee perks, benefits

- Additional holiday entitlement
- Flexible working time
- Meal vouchers fully covered
- Life insurance
- Team building activities
- Occasional international travels

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Electrical Engineering

Language skills

English - Upper intermediate (B2)

Driving licence

B

Experience in the position/sector

Field Service Engineering

Number of years of experience

5

Personality requirements and skills

To join us in this key role you will need to possess these essentials:

• A proven background (with relevant technical qualification or equivalent technical experience) in Telecommunications Engineering, especially Radio Frequency & Microwave hardware engineering knowledge and skills
• Good problem-solving skills including ability to adopt lateral thinking approach to fault finding and problem resolution.
• Previous experience in the repair and calibration of telecommunication test and measurement equipment would be an advantage
• Experienced in Service/Sales environment and the field service role.
• Excellent communication and relationship building skills especially when dealing with customers.
• Full / valid Driving License + PC literate
• Fluent English both written and spoken, another European language is a plus
• An independent, well organised, self-motivated and focused personality, able to work alone and unsupervised and with minimum direction at customer premises.
• Flexible and willing to accept short notice tasking and changes to work routines.
• Ability to absorb information quickly & accurately
• Good attention to detail
• Good verbal and written communication skills
• Ability to use own initiative
• A strong willingness to travel and work away from the home environment across the EMEA region

Advertiser

Brief description of the company

Anritsu Corporation (www.anritsu.com), a global provider of innovative communications test and measurement solutions for more than 125 years. Anritsu’s philosophy engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for 5G, M2M, IoT, as well as other emerging and legacy wireline and wireless communication markets. With offices throughout the world, Anritsu has approximately 3,800 employees in over 90 countries.

Number of employees

50-99 employees