Práca SME SME.sk
Pridať inzerát

Home Based (Slovakia) - HR Administrator, Benefits

Amazon /Slovakia/ s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 160 EUR/month
  • Start date: 3/10/2022
  • Contract type: full-time

Job description, responsibilities and duties

This is a home office position - Role can be performed from anywhere within Slovakia

Flexible in working a shift schedule (in a 24/7 environment); Flexible in adhering to scheduled breaks.

Join Amazon's Employee Resource Center (ERC) Benefits team, and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.

In this role, successful candidates will demonstrate:

• Receive HR queries via phone, email or other communication channels and log contacts into the shared service case management system.
• Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
• Excellent organizational and time management skills
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Excellent verbal and written communication skills required
• Ability to understand benefit terms and programs
• Disciplined problem-solving skills and ability to execute solutions
• The ability to prioritize quality and customer experience
• Quick to take action to address an issue, and demonstrate strong judgement/decision making
• Experience with rapid and complex changing work environment
• Be part of a team that actively seeks employee feedback to improve levels of service.

Home Office Requirements:
• A quiet and private place to work where you will not be disturbed.
• Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment

What we offer:
• Work from home allowance
• Life insurance
• Amazon Discount Code
• Possible internal and/or international growth

Base pay for this position starts from EUR 1,160 gross per month and salary depends on the skills and requirements. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card

BASIC QUALIFICATIONS

• Very good command and knowledge in English both verbal and written as working international.
• Bachelor’s Degree or advanced college education in a related field and/or HR/Benefits related work experience
• Computer literacy (Windows, Microsoft Office, Outlook)
PREFERRED QUALIFICATIONS

• 1+ years of experience working in Benefits and/or HR role (preferably in a contact center or share service environment)
• Ability to work in international teams where team members are in different locations and belong to different cultures
• Experience with HR processes and systems
• Ability to work with confidential information
• Ability to adapt to a fast paced changing environment
• Very good command and knowledge in Polish both verbal and written as supporting employees in Poland.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_p... to know more about how we collect, use and transfer the personal data of our candidates.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

English - Advanced (C1)

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees