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FBA Credit Associate

Amazon /Slovakia/ s.r.o.

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 1 300 EUR/month
  • Start date: 1/9/2022
  • Contract type: full-time

Job description, responsibilities and duties

With Fulfillment by Amazon, Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.

Key job responsibilities:
- Handling high value reimbursement requests related to damages and losses occurred during FBA processes;
- Performing quality audits of the decisions made by primary contact line for FBA sellers (Seller Support);
- Close cooperation with Seller Support leadership targeted on improving overall quality of decision-making and services provided by Amazon.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Good analytical, verbal and written communication skills;
- Fluent English and at least another European language is required (preferred French, Italian, Spanish);
- Good Microsoft Office/PC skills, including good working knowledge of Excel;
- Strong business judgement;
- Demonstrated problem solving and analytical capability;
- Experience communicating with technical and non-technical stakeholders across multiple business units;
- Good team player and the ability to work with a wide cross-section of people in various locations;
- Impeccable attention to detail;
- Independent and flexible;
- Strong customer focus.

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees