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FBA Credit Associate

Amazon /Slovakia/ s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

With Fulfillment by Amazon, Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third-party shopping/auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.

To help support the FBA initiative supporting both our Merchant and Customer experience, the ideal candidate will drive merchant compliance via the Credit Operations program, reviewing reimbursement claims for lost/damaged inventory, reporting key learning to relevant stakeholders as well as help driving improvements with them.

Responsibilities include:
Handling high value reimbursement requests related to damages and losses occurred during FBA processes;
Performing quality audits of the decisions made by primary contact line for FBA sellers (Seller Support);
Support for ongoing programs and initiatives within FBA team.

Requirements for this role:
University degree
Knowledge of English and one more European language (German, French, Polish or Swedish)

Base pay for this position is 1.300 EUR and there are further pay components within the total compensation.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2) or French - Upper intermediate (B2)

Other knowledge

Microsoft Word - Advanced

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees