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Support OPS associate with Spanish - Home office

Amazon /Slovakia/ s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 300 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

This position is 100% home office based (Slovakia) / standard office option, depends on candidate preferences.

With Fulfillment by Amazon, Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third-party shopping/auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.

To help support the FBA initiative supporting both our Merchant and Customer experience, the ideal candidate will drive merchant compliance via the Support OPS program, reviewing reimbursement claims for lost/damaged inventory, reporting key learning to relevant stakeholders as well as help driving improvements with them.

Key job responsibilities

• Handling Seller requests related to damages and losses occurred during FBA processes;
• Performing quality audits of the decisions made by primary contact line for FBA sellers
• Assure timely manner resolution for Seller partners inline with Support OPS processes
• Support for ongoing programs and initiatives within FBA support OPS team;
• Working on continuous program improvements and identifying the opportunities for process enhancements;

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Spanish - Upper intermediate (B2)

Personality requirements and skills

• Good verbal and written communication skills;
• Good Microsoft Office/PC skills, including good working knowledge of Excel (intermediate to expert);
• Demonstrated problem solving and analytical capability;
• Experience communicating with technical and non-technical stakeholders across multiple business units;
• Good team player and the ability to work with a wide cross-section of people in various locations;
• Independent and flexible;
• Strong customer focus.

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees