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Fashion Account Manager with Chinese

Amazon /Slovakia/ s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/month
  • Start date: As soon as possible
  • Contract type: full-time

Job description, responsibilities and duties

Amazon’s Channel Sales Support department located in Bratislava (SVK) is looking for Fashion Quality Account Manager. Channel Sales Support provides best possible customer experience while shopping for products in Fashion categories. Fashion Quality Account management team runs initiatives targeting this vision. We strive to improve the Seller and Customer experience by supporting the international Seller business on the European Amazon websites and bringing improvements to the existing product catalogue.

As Fashion Quality Account Manager, you will work with our external EU & CN partners (Sellers) to improve the quality of their product pages on European Amazon websites. You will identify the causes of poor listing quality and educate Sellers on the advantages of high-quality listings. You will advise Sellers on the technical aspects of listing improvement and report progress to internal stakeholders. The Fashion Quality Account Manager will also liaise with internal technical and business teams worldwide and contribute to platform changes and continuous improvements.

Your main responsibilities as Fashion Quality Account Manager will be:
· Regular audit on Seller accounts listing quality
· Identify root causes of listing related issues and drive resolution
· Define and coordinate timelines and corrective actions
· Liaise with internal and external departments within area of responsibility to define requirements, test data integrity and verify business processes
· Meet and exceed SLA defined per project and ensure consistent and high quality of delivery
· Work with internal tool, pulling and organizing data from the system and create regular reports ensuring high accuracy
· Create education materials for Sellers and deliver training
· Written and oral communication of listing quality to Sellers

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

Chinese - Upper intermediate (B2) and English - Upper intermediate (B2)

Personality requirements and skills

· Fluent in Mandarin and English
· Bachelor /Under-graduate degree
· Advanced computer literacy in Microsoft Office (especially MS Excel) applications
· Ability to work cross-functionally and with a wide range of employees with different skill set
· Excellent communication skills with the ability to face internal and external partners in a professional manner
· Proven experience in creating and delivering e-training and coaching sessions to large audience

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees