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HR Contact Center Associate with Dutch and English

Amazon /Slovakia/ s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 1 391 EUR/month
  • Start date: 01/12/2021
  • Contract type: full-time

Job description, responsibilities and duties

Role can be performed from Prague office or virtually from any location within Czech Republic, Slovakia, Poland or Romania.

At Amazon we believe that every day is still day one.

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR team for the Regional Shared Services, which supports Amazon across certain EMEA (Europe, Middle East and Africa) Countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associate(Employee Resource Center) with English and Dutch to join the Shared Services Center. Reporting to an ERC Team Manager, the teams act as first point of contact for employees and managers via phone, email and internal case management system by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Responsibilities:

· Receive HR queries in English and Dutch via phone, email or other communication channels and log contacts into the shared service case management system.
· Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
· Be part of a team that actively seeks employee feedback to improve levels of service.

What we offer:

· Shift working patterns
· Employee referral program bonus
· Life insurance
· Medical care
· Amazon Discount Code
· Possible internal and/or international growth

Home Office Requirements:
· A quiet and private place to work where you will not be disturbed.
· Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment.

Information about the selection process

· Fluent in English and Dutch · Bachelor’s Degree and/or relevant working experience · Computer literacy (Windows, Microsoft Office, Outlook)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

Dutch - Advanced (C1) or English - Advanced (C1)

Personality requirements and skills

· Fluent in English and Dutch · Bachelor’s Degree and/or relevant working experience · Computer literacy (Windows, Microsoft Office, Outlook) · Customer service experience · HR Experience · Call center experience · Other European languages · Ability to work in international teams where team members are in different locations and belong to different cultures · Ability to work with confidential information ·

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees