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B2B Account Specialist

Amazon /Slovakia/ s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Become a key member of a diverse team dedicated driving growth for our millions of Amazon sellers across the globe!

Amazon aims to build the largest and most innovative Business-to-Business (B2B) marketplace in the world, hence is making a strategic investment in B2B. This is a great opportunity to help shape the future!

We are a business development organization, driving growth for over 2 million Amazon sellers. Our Amazon Business team is responsible for accelerating sales growth and expanding selection for our business customers, by attracting B2B sellers and promoting B2B feature adoption among the existing seller base across the Europe.

As an Account Specialist in this international team, you will play a key role improving customer experience by working with Sellers to ensure that we are providing the best B2B invoicing experience. This will require auditing invoices from Sellers across the world, building reporting, then working with other internal teams and stakeholders to help educate Sellers on how to improve their invoicing experience for customers.

Roles and Responsibilities
· Audit Seller invoices to assess invoice quality and spot issues
· Build metrics and reporting
· Help educate and inform Sellers
· Gather feedback and help drive customer satisfaction
· Work closely with Account Management, Product Management, Support teams and other key internal Amazon stakeholders.

Base pay for this position starts from EUR 1300 gross per month and salary depends on the skills and requirements. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

BASIC QUALIFICATIONS

· Bachelor degree and/or 6 months internship or relevant work experience
· Working knowledge of Microsoft Office Applications (Access, Excel, Power Point and Word)
· Fluency in English and either German, French, Spanish, Italian, or Chinese language.
· Able to work in a diverse team
PREFERRED QUALIFICATIONS

· Experience contacting and providing solutions for companies’ needs in a target-based environment
· Data based skills including Microsoft Excel (e.g. Pivot table, vlookup etc.)
· High attention to detail
· Proven previous experience with auditing/processing invoices and/or invoicing background is beneficial
· Ability to thrive in an ambiguous environment
· Sound business judgment, proven ability to influence others
· Highly organized and results oriented
· Ability to prioritize and manage multiple responsibilities
· Always does what is right for the customer; relentlessly customer-focused
· Basic SQL/Python skills preferred.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy/e... to know more about how we collect, use and transfer the personal data of our candidates.

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Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
82109 Bratislava-Staré Mesto
http://www.amazon.jobs