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Process Improvement Specialist - Seller Reimbursement Escalations

Amazon /Slovakia/ s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 2 200 EUR/monthBase pay for this position starts from EUR 2200 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for a Process Improvement Specialist to join the FBA Seller Reimbursement and Experience team in Bratislava (Slovakia). In this role, you will analyze Seller Reimbursement Escalations to perform root-cause analysis consuming various business inputs , collaborate with several stakeholders worldwide, and secure their alignment to drive actions based on your data supported recommendations. In this role, you will also work very closely with the Credit Ops team in Bratislava and the FBA Operations & Supply Chain team in Luxembourg to help the team drive various programs for driving fixes to gaps in the Reimbursement Process

The ideal candidate should be able to work in a cross functional, fast-paced ambiguous environment and must have strong analytical, program management, and communication skills. They must also must have a proven Customer Obsession track record with a strong knack of inventing solutions for Customers and a solid history of delivering results in a complex environment.

Key responsibilities includes:

· Working backwards from Seller Reimbursement Escalations and develop business insights based on both qualitative and quantitative deep-dives on metrics, trends and surveys for identifying and fixing gaps
· Communicating with stakeholders at multiple levels and dynamically enable business, product, engineering, and data analytics teams to define and deliver solutions
· Driving and providing business insights for deep dives in weekly and monthly business reviews.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Computer Science, Engineering, Operations Research, Math, Statistics, Finance, Economics or similar

Language skills

English - Upper intermediate (B2)

Other knowledge

Project management - advanced

Number of years of experience

program/project management

Personality requirements and skills

· Fluent level of English
· Minimum of 3+ years' experience in program/project management
· Bachelor's or Master’s degree in Computer Science, Engineering, Operations Research, Math, Statistics, Finance, Economics or similar
· Strong interpersonal and communication skills with demonstrated ability to engage with various stakeholders and be impactful in difficult situations
· Actively seeks solutions through logical reasoning and data interpretation skill
· Proven ability to work effectively to tight deadlines in a fast-paced environment
· Proficient English knowledge, both verbal and written
· Experience with managing projects with complexity (3-4 stakeholders, projects timeframe >3 months).

· Additional Language skills
· SQL, Excel
· Enthusiasm and strong self-motivation
· Solution focused, with passion for people leadership
· Exemplary performance record, particularly with regard to quality & productivity
· Excellent presentation, interpersonal and communication skills


Brief description of the company

At, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto


Kontaktná osoba: Jana Koudova
E-mail: poslať životopis