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Service desk IT with German (50. - 55.000 CZK)

Advantage Consulting, s.r.o.

Information about the position

  • Place of work: Brno-City District, Brno, Czechia
  • Basic wage component (gross) and other rewards: 50 000 - 55 000 Kč/month
  • Contract type: full-time

Job description, responsibilities and duties

* Responding to incoming calls, logging tickets for those, categorizing, prioritizing and troubleshooting or dispatching the issue to relevant resolution team as per working instructions.
* Monitoring incoming tickets (requests and incidents) and emails, categorizing, prioritizing and troubleshooting or dispatching to relevant resolution team as per working instructions.
* Ticket resolution based on working instructions as well as own level of independent knowledge and investigation where no known solution is available in internal knowledge base.
* Followup on tickets handled, communication with end-users or resolver teams to ensure correct resolution.
* Understanding and following ITIL best practices.
* Fullfilling relevant SLAs and KPIs.

Employee perks, benefits

* Meal voucher.
* Home office.
* 25 days of vacation.
* Cafeteria.
* Contribution to life and pension insurance.
* Parking place.
* Place of work: Brno

Information about the selection process

Are you interested in this position? If so, send us your resume to e-mail address [email protected] are looking forward to meeting you!

Company on whose behalf the position is being filled

Information technology, computer programming, web portals


Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Advanced (C1) or Czech - Intermediate (B1) or English - Intermediate (B1)

Personality requirements and skills

* 1 year Experience in IT support role or relevant higher education.
* Experience with remote troubleshooting and guiding users.
* High proficiency in German, communicative English.
* Good interpersonal and communication skills, customer focus.
* Strong analytical and problem-solving abilities.
* Willingness to learn and cooperate with others.


Brief description of the company

Recruitment agency providing consultancy and comprehensive services in the field of human resources. To see the offer of current job opportunities visit

Our recruitment agency provides services and advice on recruitment, Assessment Center and personnel audit.

We look forward to possible cooperation with you.

Number of employees

50-99 employees