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Technical support specialist

Advantage Consulting, s.r.o.

Information about the position

  • Place of work: Prague, Czechia
  • Basic wage component (gross) and other rewards: 40 000 - 50 000 Kč/month10% bonus based on successfully achieving monthly KPI´s.
  • Start date: 01.07.2021
  • Contract type: full-time

Job description, responsibilities and duties

-Central Management Monitoring System (SCADA): ticketing => internal system recording => solution & tracking: this includes: (1) Evaluation of alarm statuses and ongoing performance each single PVP as well as evaluation of the investor / the whole portfolio together
-Ticketing management system, coordination (dispatching) of field technicians and worldwide support
-Tracking of service requests and managing of request-completion flows
-Regular reporting of the PVPs performance to the investors (pre-defined or customized reports)
-Asset management: Efficiency / production evaluations and Support to our on-site managers
-Cooperation with other departments especially engineering and construction
-O&M input definition for engineering team / O&M support to the construction team

Employee perks, benefits

-25 days of vacation
-Start-up, flexible, dynamic environment
-Oportunity to work in a renewable energy industry
-Multicultural environment

Information about the selection process

Are you interested in this position? If so, send us your resume to e-mail address are looking forward to meeting you!

Company on whose behalf the position is being filled

Electricity, gas, steam and air conditioning supply


Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Advanced (C1) or Spanish - Advanced (C1)

Personality requirements and skills

-Mechanical, electrical engineering experience or Call center experience (e.g. renewables, IT, security)
-Background in electrical engineering or mechanical engineering is a plus
-Availability to work in 24/7 regime – night shifts/morning shifts
-Analytical thinking: operation & technical assessment / compliance evaluation
-Communication skills: you need to find necessary information (manual is a basis - not all of the answers are there, however) – you need to clarify and confirm those with our technicians
-Reliability: once you assume the task you responsible for you either complete the task or you delegate it if you are aware that doing nothing may create potential issues.
-Data focus/due manner processing: you should be able to process lot of data and pay attention to details at the same time
-Timekeeping: you are responsible to your colleagues and you treat them with respect, problém solving, flexibility
-Good English is a must, Spanish is a plus


Brief description of the company

Recruitment agency providing consultancy and comprehensive services in the field of human resources. To see the offer of current job opportunities visit

Our recruitment agency provides services and advice on recruitment, Assessment Center and personnel audit.

We look forward to possible cooperation with you.

Number of employees

50-99 employees

Company address

Solek Holding
Voctářova 5
180 00 Prague
Czech Republic