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HR Contact Center Associate (homeoffice)

ADECCO Slovakia, s. r. o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 160 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

- Receive HR queries in German and English via phone, email or other communication channels and log contacts into the shared service case management system.
- Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle.
- Be part of a team that actively seeks employee feedback to improve levels of service.

Employee perks, benefits

· Work from home allowance
· Life insurance
· Company Discount Code
· Possible internal and/or international growth

Company on whose behalf the position is being filled

Other unlisted areas

Other unlisted areas

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

· Fluent in English and intermediate in German
· Bachelor degree and/or equivalent work experience
· Computer literacy (Excel, Word, PowerPoint, Outlook)
. Ability to communicate effectively both in verbal and written form.

Advertiser

Brief description of the company

The Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 33,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organizations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organizations, fuels economies, and builds better societies. We make the future work for everyone.

Number of employees

50-99 employees