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HR Contact Center Associate with German and English (full home office based in Slovakia)

ADECCO Slovakia, s. r. o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 300 EUR/monthdepending on experience and skills
  • Contract type: full-time

Job description, responsibilities and duties

For our successful client, a large, strong, international company, we are looking for an active German and English-speaking candidate for the position of HR Contact Center Associate with German and English. We are looking for a flexible person to become first line support for internal employees in all HR queries.

Home Office based role - can be performed from any location within Slovakia

Responsibilities:

• Shift working patterns 7am - 3.30pm and 11.30am-8pm - 2 shift patterns: Sun-Thu or Tue-Sat
• Receive HR queries in Italian and English via phone, email or other communication channels and log contacts into the shared service case management system.
• Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle
• Be part of a team that actively seeks employee feedback to improve levels of service.

Employee perks, benefits

- Employee referral program bonus
- Life insurance
- Medical care
- Possible internal and/or international growth

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and German - Advanced (C1)

Personality requirements and skills

Home Office Requirements:

· A quiet and private place to work where you will not be disturbed.
· Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment.

Job responsibilities:

• Fluent in German and English
• Bachelor’s Degree and/or relevant working experience
• Computer literacy (Windows, Microsoft Office, Outlook)

Preferred Qualifications

• Customer service experience
• HR Experience
• Call center experience
• Fluency in other EU languages
• Ability to work in international teams where team members are in different locations and belong to different cultures
• Ability to work with confidential information
• Flexibility

Advertiser

Brief description of the company

The Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 33,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organizations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organizations, fuels economies, and builds better societies. We make the future work for everyone.

Number of employees

50-99 employees