HR Contact Center Associate with Italian and English (Home Office based)!

For our successful client, a large, strong, international company, we are looking for an active Italian and English-speaking candidate for the position of HR Contact Center Associate with Italian and English. We are looking for a flexible person to become first line support for internal employees in all HR queries.

Home Office based role - can be performed from any location within Slovakia

Job description:

- responsible for answering the phone calls/emails addressed to ERC (HR basic questions)
- receive HR queries in English and Italian via phone, email or other communication channels
- resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures
- Communicate both verbally and in written form with the employees to explain and resolve queries
- Be part of a team that actively seeks employee feedback to improve levels of service.

- Shift working patterns 7am - 3.30pm and 11.30am-8pm - 2 shift patterns: Sun-Thu or Tue-Sat
- Employee referral program bonus
- Life insurance
- Medical care
- Possible internal and/or international growth

Established, international company operating in many countries around the world. It focuses on building a first-class customer experience. They are looking for a talented person in their team who is smart, focused on results and will profess a corporate culture.