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HR Contact Center Associate with Italian and English (Home Office based)!

ADECCO Slovakia, s. r. o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 300 EUR/monththe final salary depends on the candidate's experience and skills
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

For our successful client, a large, strong, international company, we are looking for an active Italian and English-speaking candidate for the position of HR Contact Center Associate with Italian and English. We are looking for a flexible person to become first line support for internal employees in all HR queries.

Home Office based role - can be performed from any location within Slovakia

Job description:

- responsible for answering the phone calls/emails addressed to ERC (HR basic questions)
- receive HR queries in English and Italian via phone, email or other communication channels
- resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures
- Communicate both verbally and in written form with the employees to explain and resolve queries
- Be part of a team that actively seeks employee feedback to improve levels of service.

Employee perks, benefits

- Shift working patterns 7am - 3.30pm and 11.30am-8pm - 2 shift patterns: Sun-Thu or Tue-Sat
- Employee referral program bonus
- Life insurance
- Medical care
- Possible internal and/or international growth

Company on whose behalf the position is being filled

Established, international company operating in many countries around the world. It focuses on building a first-class customer experience. They are looking for a talented person in their team who is smart, focused on results and will profess a corporate culture.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Italian - Advanced (C1) and English - Advanced (C1)

Personality requirements and skills

- Fluent in Italian and English
- HR/Customer sevice experience is an advantage
- Computer literacy (Windows, MS Office)
- Flexibility

Advertiser

Brief description of the company

The Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 33,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organizations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organizations, fuels economies, and builds better societies. We make the future work for everyone.

Number of employees

50-99 employees