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Looking for a full home office job in Slovakia? Become part of Dyson Customer Service team!

ADECCO Slovakia, s. r. o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 1 290 EUR/monthAverage monthly salary including allowance and bonus 1400-1500€ gross.
  • Contract type: full-time

Job description, responsibilities and duties

Our client - is an outsourcing company with HQ in Great Britain.
They offer best quality service in Tele-sales, Marketing and Customer Service for top brands worldwide - such as Dyson -producer and seller of electrical appliances for households and commercial buildings.

The team in Slovakia will be working as Customer Support team for Dyson, with these responsibilities and tasks:

- Handling inbound calls, e-mails, chat messages coming from existing and potential customers
- Serving as the first contact point for customers, promoting the brand and ensuring the best customer experience
- Helping customers with their enquieries from areas: troubleshooting issues with their Machines, Machine Registration, Ordering Spares, Exchanges and Refunds and all other Customer Service related issues
- Understaning the products, promoting the newest technologies and updates and engaging in conversation about the latest news with customers
- Entering all relevant data coming from the customer to various internal systems, reporting

Employee perks, benefits

- Permanent contract
- 5 bonus vacation days
- Regular home office
- attractive allowance bonuses for commuting/home office/KPI fulfillment
- Continuous trainings and development
- Wide opportunities for career growth – Team Leaders, Coaches, Managers – are selected from Agents

Information about the selection process

Start date: 10.11. OR 1.12.2021
Work in shifts, Monday-Sunday (with maximum of 2 weekends per month):
8:00 - 17:00
9:00 - 18:00
11:00 - 20:00

Company on whose behalf the position is being filled

Other unlisted areas

Our client is an outsourcing company with HQ in Great Britain, where the people create and deliver insight-led sales, marketing and customer experience strategies, wherever and whenever their clients’ customers and shoppers can be influenced.
The company employs over 3500 people worldwide, support more than 71 markets and speak over 45 languages.
Dyson is a premium proucer and seller of electric appliances for households and commercial buildings.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Dutch - Upper intermediate (B2) or French - Upper intermediate (B2) or German - Upper intermediate (B2) or Norwegian - Upper intermediate (B2) or Danish - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Language skills: one of the following French/German/Danish/Dutch/Norwegian – B2-C1 level (fluent, confident in spoken and written form)
English language B1 and higher level
Customer oriented, communicative, good listener
Patient, calm, able to multitask
Pro-active, proposing solutions
Ambitious, goal-achieving

Advertiser

Brief description of the company

The Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 33,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organizations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organizations, fuels economies, and builds better societies. We make the future work for everyone.

Number of employees

50-99 employees

Company address

ADECCO Slovakia, s. r. o.
Digital Park III, Einsteinova 19
851 01 Bratislava
http://www.adecco.sk

Contact

Kontaktná osoba: Customer Support
E-mail: poslať životopis