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Customer Service Escallations Expert - French and German language

ADECCO Slovakia, s. r. o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 600 EUR/month- basic salary can be higher based on candidate quality, skills and experience
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

Are you an experienced customer service specialist with ability to solve the most complex issues and escallations? Are you highly stress resistant? Is "looking for a new challenge" more than just an empty phrase for you?

If you answered YES to the previos questions, we have the perfect job for you!
On behalf of our client - multinational company providing high quality service for clients in Europe, we are looking for an Expert, who will be:

- providing high quality customer service
- dealing with the most complex a difficult customer issues
- serving as an escallation point for the whole team of customer service agents (juniors and seniors)
- communicating with vendors, suppliers, accounting department, managers and customers
- working within a large amount of data and resources (Excel based)

Employee perks, benefits

- bonus system based on KPIs and performance
- annual bonus
- home office (individually upon agreement)
- personal and professional growth

Information about the selection process

In case you fulfill the above stated requirements, and are interested please send us your CV in English language. Adecco will contact only selected candidates , given the large number of applicants . Thank you for your understanding, we look forward to our future cooperation.

Company on whose behalf the position is being filled

Other administrative and support service activities

Our client is a multinational company providing high quality service for clients in Europe

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2) and French - Advanced (C1)

Other knowledge

Microsoft Excel - advanced

Personality requirements and skills

- perfect communication and negotiation skills
- stress resistant
- accepting challenges
- customer oriented

Advertiser

Brief description of the company

The Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 33,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organizations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organizations, fuels economies, and builds better societies. We make the future work for everyone.

Number of employees

50-99 employees

Company address

ADECCO Slovakia, s. r. o.
Digital Park III, Einsteinova 19
851 01 Bratislava
http://www.adecco.sk