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Billing Dispute Management Specialist

Accenture, s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 100 EUR/monthAccenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 1 100€ depending on your professional and personal qualifications in the required areas.
  • Start date: upon agreement
  • Contract type: full-time

Job description, responsibilities and duties

• The mission of the Dispute Management Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence.
• The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role.
• The successful candidate will be able to demonstrate problem solving, time and conflict management behaviors and have a strong respect for process. Excellent written and oral English Language skills are essential in client’s international work environment as are team working skills.
• The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets.

Employee perks, benefits

#Recognition:#
• Guaranteed paid overtime or overtime vacation
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
#Flexibility#
• Flexible working arrangements (time & place of work)
#Future:#
• Wide range of trainings and expert lectures
• Teambuilding activities
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
#Family & Health:#
• 3 extra days off
• Sick leave salary compensation (up to 90%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• University education
• Fluent English language communication skills are required including proficient writing ability
• PC literate with experience of a range of software packages.
• Ability to work to tight deadlines while maintaining output quality
• The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers and internal organizations is desired.

Advertiser

Brief description of the company

Who are we?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Number of employees

1000 and more employees