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CX Agent with Italian language

Accenture, s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 1 100 EUR/monthAccenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay ranges from 1 100 € to 1 500 € depending on your professional and personal qualifications in the required areas
  • Contract type: full-time

Job description, responsibilities and duties

• Maintain close relationship with project managers and agencies in order to understand requirements provide on boarding solutions
• Manage end to end process, making sure the parties involved are guided and follow the process, ensuring compliance, acting according to the internal policies and local employment laws
• Validate submitted requisition, create or validate Work Orders, Purchase Orders and its extensions,
• Provide first level candidate screening, organize interviews, benchmarking and rate negotiations exit or early terminations
• Ensure all requests are actioned in timely manner, liaising with the Contractor Exchange Helpdesk, Legal, HR or Tax where appropriate, resolving problems and finding best solution and communicate in the agreed manner
• Ensure effective customer and supplier relationship serving as initial escalation point for issue resolution
• Team requirements associated with the day to day operation participate on team calls meetings trainings process document maintenance providing ideas for continuous improvement

Employee perks, benefits

#Recognition: #
• Guaranteed paid overtime or overtime vacation
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
#Flexibility: #
• Flexible working arrangements (time & place of work)
#Future: #
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
#Family & Health: #
• 3 extra days off
• Sick leave salary compensation (up to 90%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Italian - Upper intermediate (B2)

Personality requirements and skills

• Good general education
• Fluent written and spoken in English and Italian
• Good organizational skills
• Computer literacy (eg. Word, Excel, PowerPoint)
• Preferable experience in HR/Recruitment area
• Demonstrates ability to understand client requirements
• Flexible, team player
• Independent in problem solving

Advertiser

Brief description of the company

Who are we?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Number of employees

1000 and more employees