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CX Agent with French language

Accenture, s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/monthAccenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay ranges from 1300€ depending on your professional and personal qualifications in the required areas.
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

• Maintain close relationship with project managers and agencies in order to understand requirements & provide on-boarding solutions
• Manage end to end process (make sure the parties involved are guided and follow the process, ensuring compliance, acting according to the internal policies and local employment laws; validate submitted requisition; create or validate Work Orders/Purchase Orders and its extensions; provide first level candidate screening; organize interviews, benchmarking and rate negotiations; exit or early terminations)
• Ensure all requests are actioned in timely manner, liaising with the Contractor Exchange Helpdesk, Legal, HR or Tax where appropriate, resolving problems and finding best solution and communicate in the agreed manner
• Ensure effective customer and supplier relationship serving as initial escalation point for issue resolution
• Team requirements associated with the day-to-day operation (participate on team calls/meetings; trainings; process document maintenance; providing ideas for continuous improvement)

Employee perks, benefits

#Recognition:#
• Guaranteed Paid overtime or overtime vacation
• Cafeteria – Budget for benefits based on your choice
• Transparent bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty presents
#Flexibility:#
• Flexible working arrangements (Flex-work, Home Office)
• Option to participate on projects abroad
#Future:#
• Wide range of leading-edge trainings (including various language
course)
• Teambuilding activities
• Regular performance management and evaluation process
• Ongoing career guidance and mentoring
#Family & Health:#
• Multisport card which grants an access to hundreds of different
gyms, studios and swimming pools
• Three self-recovery days without doctor‘s note
• Sick leave compensation
• Family oriented benefits (Wedding and New baby bonus, Inhouse day care)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) or French - Upper intermediate (B2)

Personality requirements and skills

• Good general education
• Fluent written and spoken in English and French
• Good organizational skills
• Computer literacy (eg. Word, Excel, PowerPoint)
• Preferable experience in HR/Recruitment area
• Demonstrates ability to understand client requirements
• Flexible, team player
• Independent in problem solving

Advertiser

Brief description of the company

Who are we?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Number of employees

1000 and more employees

Company address

Accenture,s.r.o.
Plynarenska 7/C
82109 Bratislava
http://www.accenture.com, http://www.accenturetechnologysolutions.com

Contact

Kontaktná osoba: Jan Spetko
E-mail: poslať životopis