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Business Operations Analyst with Portuguese

Accenture, s.r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/monthAccenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay ranges from 1300€ depending on your professional and personal qualifications in the required areas.
  • Contract type: full-time

Job description, responsibilities and duties

• Audits the accuracy of moderately complex billing information entered in the system and monitors the operation of the billing systems
• Develops solutions to billing issues and works with systems design to implement new features. Test new features of the billing systems.
• Utilize Portuguese language knowledge to
o Support implementation of new tax, legal policies issued by gvt. and cooperate with local Tax, Controllers, Legal organization in operationalization of these policies within Billing Operation tooling.
o Translate and direct communication from customers, authorities, external suppliers toward right resource for resolution or processing
o Translate customer communication that BillOps would require to be sent to Clients customers
• May perform one or more of the following billing operations functions:
o General billing operations, contract implementation
o Policy compliance
o Systems, methods, procedures,
o SOX compliance, risk management, fraud, service abuse, revenue assurance, audit
o Compliance with legal requests, compliance with country, federal and state taxing statutes
o Annoyance calls complaints, bill reviews, postal analysis, vendor management, production quality, data requests, etc.
• Support investigation of customer inquiries, and disputes, formulate a written or verbal reply (in English, Portuguese) to impacted parties until issue is resolved, document all actions and responses in the Web-based tracking tool (or applicable systems), and issue adjustments appropriately within the systems.
• The preparation of concise, well written reports and analysis documents will be required with this position

Employee perks, benefits

• Guaranteed Paid overtime or overtime vacation
• Cafeteria – Budget for benefits based on your choice
• Transparent bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty presents
• Flexible working arrangements (Flex-work, Home Office)
• Option to participate on projects abroad
• Wide range of leading-edge trainings (including various language
• Teambuilding activities
• Regular performance management and evaluation process
• Ongoing career guidance and mentoring
#Family & Health:#
• Multisport card which grants an access to hundreds of different
gyms, studios and swimming pools
• Three self-recovery days without doctor‘s note
• Sick leave compensation
• Family oriented benefits (Wedding and New baby bonus, Inhouse day care)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Portuguese - Upper intermediate (B2)

Personality requirements and skills

• University education
• English and Portuguese on advanced level
• Knowledgeable of Billing processes
• Experience with Web-based Applications
• Understanding of Billing Contracts
• Financial & Business controls
• Advanced in Microsoft office 
• Strong Team player, Enthusiastic, and Excellent Interpersonal Skills
• Critical, Analytical thinking
• Detail oriented and strong aptitude for financial and accounting data


Brief description of the company

Who are we?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Number of employees

1000 and more employees

Company address